Returns & Refunds Policy

At [Store Name], we want you to be satisfied with your purchase. If there is a problem with your order, contact our customer support team and we'll review the issue.

Return Eligibility

Return requests should generally be submitted within [7] days of receiving your order.

To qualify for a return, the product should generally:

• Be unused

• Be in its original condition

• Have its original packaging

• Include applicable labels and accessories

• Have proof of purchase or a valid order number

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, contact us as soon as possible.

Please provide:

• Your order number

• Description of the issue

• Clear photographs or videos of the product

• Photographs of the packaging where relevant

Our team will review your request and provide an appropriate resolution.

Pet Food and Consumable Products

For health, hygiene, and safety reasons, opened pet food, treats, supplements, and other consumable products are generally not eligible for return unless they were damaged, defective, expired, or incorrectly supplied.

Other Non-Returnable Products

Opened or used grooming, hygiene, or personal-care products may also be excluded from returns for hygiene and safety reasons.

Refunds

Once an approved returned product has been received and inspected, we will process the applicable refund.

The time required for funds to appear may depend on the original payment method and payment provider.

Original delivery charges may be non-refundable unless the return resulted from an error on our part.

Need Help With a Return?

Contact us with your order number:

WhatsApp: [WhatsApp Number]
Email: [Email Address]